Level 2 Award in Conflict Management

Course Details

Qualification Number: 600/0670/5
Learning Aim Reference: 60006705
Total Qualification Time (TQT): 16
Guided Learning (GL): 11
Credit Value: 2
Assessment Method: Multiple-choice examination

Qualification Overview and Objective

The Highfield Level 2 Award in Conflict Management (RQF) has been developed to meet the requirements of individuals who require training in conflict management.

The objective of the qualification is to:

• Support a role within the workplace, especially those that have a customer facing role and deal with service users and/or the public; and
• Provides learners personal growth and engagement in learning

The qualification provides learners with the knowledge and understanding in conflict management. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations, and who would like to gain more confidence in being able to deal with conflict situations should they arise.

Entry Requirements

To register for this qualification, learners are required to meet the following entry requirements:

• Must be aged 16 and over

It is advised that learners have a minimum of level 2 in literacy.