Privacy Policy

Last updated: 17 May 2026

This Privacy Policy explains how Training With Us collects, uses, stores and protects personal information when you use our website or book a course with us.

Training With Us provides classroom-based training courses that customers can view, book and pay for through our website.

If you have any questions about this Privacy Policy, you can contact us at:

Email: info@trainingwithus.com

Postal address:
Training With Us
Unit D1 Winchester Avenue
Blaby Industrial Park
Blaby
Leicester
LE8 4GZ
United Kingdom

1. What information we collect

We may collect personal information that you provide when you use our website, contact us, create an account or book a course.

This may include:

• Name
• Email address
• Phone number
• Billing address
• Username
• Password
• Course booking details
• Payment and order information
• Any information you send through our contact forms

We do not knowingly collect sensitive personal information.

2. Payment information

Payments are processed securely through Stripe.

We do not store your full card details on our website. Stripe may process payment information in accordance with its own privacy policy.

Stripe’s privacy policy can be viewed here:
https://stripe.com/gb/privacy

3. Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time and date of visits
• Website usage data

This information is used to help maintain website security, monitor performance and understand how the website is used.

4. Cookies and tracking

We use cookies and similar technologies to help the website function properly, improve security, remember preferences and understand website usage.

Where required, non-essential cookies will only be used with your consent.

You can find more information in our Cookie Policy:
https://trainingwithus.com/cookie-policy/

If Google Analytics is used, it may collect website usage information to help us understand how visitors use the site. You can learn more about Google’s privacy practices here:
https://policies.google.com/privacy

5. How we use your information

We use personal information to:

• Process course bookings
• Create and manage customer accounts
• Take and manage payments
• Send booking confirmations and service emails
• Respond to enquiries
• Manage course attendance
• Provide customer support
• Maintain website security
• Improve website performance
• Meet legal, accounting and tax obligations

We only use your personal information where we have a valid legal reason to do so.

6. Legal basis for processing

We may process your personal information under the following legal bases:

Performance of a contract
To process course bookings, payments and provide the training services you have requested.

Legal obligations
To meet accounting, tax, record keeping and legal requirements.

Legitimate interests
To manage our website, respond to enquiries, improve our services and protect the security of the website.

Consent
Where you have given consent, such as for certain cookies or optional marketing communications.

7. Who we share information with

We may share personal information with trusted third-party service providers where needed to operate the website and provide our services.

These may include:

• Stripe, for secure payment processing
• WooCommerce, for order and checkout functionality
• WordPress, for website management
• YITH Booking, for course booking functionality
• LearnPress, for course page functionality
• Fasthosts, for website hosting
• UpdraftPlus, for website backups
• CookieYes, for cookie consent management
• Google Analytics, if analytics tracking is enabled

These providers only receive the information needed to provide their service.

We may also share information if required by law or where necessary to protect our legal rights.

8. How long we keep information

We keep personal information only for as long as necessary for the purposes set out in this policy.

Account and booking information may be kept while the user has an account with us. Order and payment records may be kept for longer where required for tax, accounting or legal reasons.

When information is no longer needed, it will be deleted, anonymised or securely stored until deletion is possible.

9. How we protect your information

We use appropriate technical and organisational measures to help protect personal information.

However, no online system can be guaranteed to be completely secure. You should only use the website within a secure browsing environment.

10. Children’s privacy

We do not knowingly collect personal information from children under 18.

If we become aware that personal information has been collected from a child under 18, we will take reasonable steps to delete it.

11. Your rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information

To exercise your rights, contact us at:

info@trainingwithus.com

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled.

ICO website:
https://ico.org.uk/

12. Marketing communications

If we send marketing emails, you can opt out at any time by using the unsubscribe link in the email or by contacting us directly.

Even if you opt out of marketing, we may still send service-related emails about your account, course bookings or orders.

13. Account information

You can review or update some account details by logging into your account on the website.

You can also contact us if you want to update, review or delete personal information linked to your account.

We may retain some information where required for legal, tax, accounting, fraud prevention or legitimate business purposes.

14. Updates to this policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

15. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: info@trainingwithus.com

Postal address:
Training With Us
Unit D1 Winchester Avenue
Blaby Industrial Park
Blaby
Leicester
LE8 4GZ
United Kingdom